Refund Policy

Overview

Ace Scrims sells entry slots for scheduled Free Fire scrim matches. Because slots are limited and reserved immediately upon successful payment, refunds are governed by the rules below.

When You Are Eligible for a Refund

• The scrim is cancelled by Ace Scrims for any reason.
• The match could not start due to a fault on our side (e.g. room was never published).
• You were charged twice for the same slot — the duplicate charge is refunded in full.
• Payment succeeded but no slot was available; your payment is refunded in full.

When Refunds Are Not Provided

• Your team fails to join the room before the match starts.
• Your team is removed for breaking scrim rules (teaming, emulator use, abusive behavior).
• You change your mind after booking — slots are reserved instantly and cannot be resold in time.
• Connectivity or device issues on the player's side.

How Refunds Are Processed

Eligible refunds are returned to the original payment method (bKash, Nagad, or card) within 3–7 business days. Contact us with your transaction ID via the contact section on the home page, our Discord server, or our Facebook page to request a refund.

Questions

If you believe a charge was made in error, reach out as soon as possible with your transaction ID and the email address on your account. We review every request within 6 hours.